Return Policy
Products can be returned within 14 days of receipt, provided they are in original, undamaged condition. Usage or damage by the customer precludes refund.
To request a return, please send an email to info@lovozo.nl with the reason for return and photos or videos of the product. After approval, you will receive the address of the nearest fulfillment center.
Please remember to add a Track & Trace number to your return shipment, as we are not responsible for lost packages. We do not provide return labels and shipping costs are not refunded.
Upon receipt, we will inspect the product and if approved, you will receive a full refund via your original payment method. Please follow the instructions carefully to avoid delays in your refund.
Our returns policy only covers manufacturing defects, not:
- Accidental damage
- Incorrect care
- Normal wear and tear
- Discoloration due to sunlight
- Products that have been in contact with water
Items must be returned in their original packaging and in perfect condition. Refunds will be processed within 3-5 business days of receiving the return, after which you will receive a confirmation email.
If you have not received a refund, first check your bank account and contact your credit card company and bank. Processing can take up to 30 days. If you still have not received a refund after these steps, please contact us.